Our Complaints Policy
Insite Realty has a valued reputation of being one of the leading Independent Real Estate offices on the Sunshine Coast. Our staff have complete knowledge of legislative requirements and we will consider every complaint made by a client or customer (the Complainant), and either accept the complaint, whether wholly or partly, or reject the complaint.
As a Real Estate Institute of Queensland (REIQ) Member office we abide by the REIQ Standards of Business Practice as well as the Property Occupations Act 2014.
Complaints are requested to be made in writing, using the Complaints Register Form. The Form can be submitted by email, fax, post or in person:
- Fax 07 5476 5188
- PO BOX 7130, SIPPY DOWNS, QLD, 4556
- 1 FITZWILLIAM DRIVE, SIPPY DOWNS, QLD, 4556
Acknowledgement of receipt of the complaint will be within 48 business hours of receipt. Our office will respond to the complaint, in writing, within ten (10) business days.
If our agency accepts the complaint, we will arrange restitution (if applicable) within ten (10) days of our written response, or a later date, if agreed by the Complainant.
Our goal is to resolve complaints, however in the event that a complaint is not accepted by Insite Realty either in part, or wholly, then the matter may be referred to mediation or resolution to the relevant industry body such as the REIQ, Office of Fair Trading and or the Queensland Civil and Administrative Tribunal (QCAT). The Complainant will need to contact these organisations directly.
Download the Insite Realty Complaint FormInsite Realty Complaint Form
Download the REIQ Notice of Complaint FormREIQ Form 1